That North Bay Village Complainer!

North Bay Village did you shop at Food Giant Supermarket? How was your experience with the products you purchased? This supermarket was headed for bankruptcy one way or another; recall?  Their management probably blamed the customers (North Bay Village Residents) for their perils.  If a customer voiced their opinion or concerns about a product most likely was viewed as a complaining customer. 

Many other super stores blamed the size of the store, the area, the residents or the demographics weren’t suited for their needs; imagined that! Blame the residents, blame their complaints; lend a deaf ear! Sound familiar?  Their service, cleanliness, freshness, quality of products, friendliness, and variety, waiting time to check out and on, and on had nothing to do with their lack of success. Yeah blame the complaining customer! Yeah that’s it is “ that complaining North Bay Village resident “ who wants better service and a convenient place to shop that offers service and quality products. Imagine that, who we think we are! Yeah that’s right complainers we deserve nothing!!! Wrong!!!!!

Presidente Supermarket cleaned the place up, changed shelving, freezers, increased the number of cashiers, increased the level of service and listened to the customer; not blamed them. North Bay Village Residents have reward them by shopping daily in great numbers! The management listened and made the changes, suddenly you have a successful business.

This we expect from our local officials and Village management nothing less! Solve the problems don’t blame us.

NORTH BAY VILLAGE DESERVES BETTER!

Honestly opinionating!

Mario Garcia

March 20, 2014

Positivism In Buckets?

During a commission meeting break the Village Manager Mr. Frank Rollason approached me and we had a very productive conversation.  Mr. Rollason assures me that in fact the Treasure Island sidewalk cleaning will be completed. He also stated that the dumpster issue was been worked on. I pointed out that structure and dumpster size was a problem that I could understand. Furthermore we agreed that it would take time to make the adequate changes. However in the mean time the maintenance people for the Causeway Towers can make a better effort in keeping the area clean and neat. Mr. Rollason agreed and explained that in fact he was addressing this problem with management and code enforcer. He also assured me that the streets leaks issue was been addressed as well.  

In yesterday’s North Bay Village Commission meeting during Good and Welfare I asked the Commission:

1)   Is the Village going to finish cleaning all the sidewalks in Treasure Island?

2)   Is the Village going to take action regarding the Pirates Aly Dumpsters?

3)   Is the Village planning to repair the water leaks on West Treasure Drive, Adventure Avenue and Mutiny?

And if the answer to any of these questions is yes, please be specific as to when it will happen and when will you report back? To which the commission does not have to respond nor did they seem interested.

However at this commission meeting positivism was abundant. In fact if positivism came in buckets these would have been overflowing. I explained to the commission that Mr. Rollason had been instrumental and in fact had addressed these questions prior Good and Welfare.  This way it was public record and not a private conversation. We will see how it turns out. We shall visit these issues again and evaluate the performance improvement within reasonable time. 

I want to thank Mr. Rollason for speaking with me and addressing our concerns…stay tune more to come out of the bucket! 

North Bay Village Deserves Better!

Mario Garcia

March 12, 2014